FAQ

Contact

Email us at: hello@theinfiniteyouth.com

Postage

Postage costs vary from item to item, weight and packaging are always taken into consideration

All items are made and posted from Manchester UK, unless otherwise stated

Once an item is shipped we can not be held liable for the safety of packages, unless insurance is purchased at request of the buyer

UK Postage

Packages will arrive 2-3 days after date of dispatch.

International Shipping

All packages being sent outside the UK are sent by Airmail which can take 4-9 days.


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Payment & Process

We will begin working on your order after we receive a cleared payment
 
We accept paypal

ALL orders are dispatched 7-9 days from the purchase date unless notified otherwise

Cancelling Orders

Items begin processing as soon as your payment is made and cleared. It is crucial that you contact us within 24 hours of purchase to cancel the order. If the 24 hour limit is up, certain circumstances should still be submitted pending approval. (Orders may only be cancelled within 24 hours.)

Returns

Returns are within 7 days of you receiving the item, providing that the item is faulty and has not been tampered with to negative effect. We estimate the date from our time of dispatch. We only accept returns on faulty items. Shipping costs will not be refunded.


Service

We strive to please every customer, so all questions will be answered and requests will be considered.